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Your Questions
Answered

Don't see your inquiry on the list?Give us a call or text with your question!

587-707-1082

  • Who provides cleaning supplies?
    Leave it all to us! We come prepared with elite cleaning equipment and supplies. Simply clear any floor clutter and secure your pets, and we'll handle the rest, ensuring a thorough and efficient cleaning experience for you.
  • Do I need to be present during the cleaning?
    Absolutely not! Feel free to let us work our magic while you conquer your day. When we're putting the finishing sparkle on your space, we'll give you a heads-up for a final tour. Your flexibility and time are our priority!
  • Can you handle special requests or use specific cleaning products?
    Yes! We're flexible and ready for any special requests you have. If you've got specific cleaning products you prefer, just let us know. We're all about making your cleaning experience tailored to your needs!
  • How long does a typical cleaning session take?
    Great question! The duration of a cleaning session depends on the size of your space and the services you request. Before your appointment, we'll estimate time, dividing it among the SONIC squad. Efficiency is key—we aim to finish swiftly without inconveniencing you. For example, if we estimate 4 hours and send 2 cleaners, they can complete the job in just 2 hours by divvying up the service.
  • Is your team insured and bonded?
    Of course! The safety and security of both our clients and employees are paramount. Our team is fully insured and bonded, with comprehensive coverage for added peace of mind.
  • What if I need to change or cancel my cleaning appointment?
    No problem at all! We get it—plans change. At SONIC, no cancellation fees apply. Feel free to adjust your appointment anytime; just try to give us as much of a heads up as you can.Your flexibility matters to us!
  • Do you have any satisfaction guarantees or policies?
    Before completing our service, we do a comprehensive inspection to ensure every nook and cranny meets your cleaning expectations. In case anything's overlooked, our 24-hour guarantee has you covered.
  • What payment methods do you accept?
    We offer various convenient payment options! SONIC gladly accepts major credit cards, including prepaid. Additionally, we're set up for E-transfers and welcome cash payments for your ease. Choose the method that suits you best!
  • Do you offer any discounts?
    Definitely! We frequently offer promotions, so be sure to follow us to stay updated on our latest offers. Also, seniors receive a 15% discount. Stay tuned for exclusive deals!
  • Is washing windows included?
    Yes, we wipe down all interior windows! We can even pressure wash the exterior of your house for an extra fee.

Sonic Cleaning

You name it, We clean it!

Payments Accepted

Sonic Cleaning accept all major credit cards, as well as prepaid credit cards, E-transfer and cash

Cancellation Policy

If you wish to cancel your appointment, please let us know 24 hours before your appointment time.

Satisfaction Guarantee

We guarantee you will be satisfied with our job. Our employees have over 20 years of experience. We also have a 5 stars on Google. We don't leave until you are satisfied!

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